Support

Yes, our reports are fully PPN 006 compliant and meet all requirements for UK Government contracts valued at £5 million or more per annum. Every report includes all mandatory Scope 3 categories, Net Zero commitment statements, and methodology declarations as required by the Cabinet Office. Learn more about PPN 006 requirements →

Our system is completely stateless - we don't store your transaction data between uploads, which means maximum privacy and GDPR compliance. If you receive a report with transactions marked as "Requires_User_Input" (typically utility bills that need "Gas" or "Electricity" specified), the correction process is simple:

1. Open the attached CSV file and filter for "Requires_User_Input" transactions
2. Update those descriptions in your original upload file (e.g., change "EDF ENERGY" to "EDF ENERGY - ELECTRICITY")
3. Re-upload the corrected file through the same upload page
4. You'll receive a clean, warning-free report typically within minutes

Each upload is processed independently, so there's no risk of data mixing or retention. This stateless approach ensures your sensitive financial data is processed securely and never stored, giving you complete control and peace of mind.

We accept CSV files with the following required columns:

• date - Transaction date (YYYY-MM-DD format)
• description - Transaction description
• amount_gbp - Amount in British Pounds

Optional columns that improve accuracy:

• supplier - Supplier or merchant name
• category - Your existing category classification

The upload page includes detailed instructions and a sample CSV format. Most accounting software can export transactions in this format.

Processing typically completes within a few minutes. You'll receive an email with your results (CSV and PDF) once processing is complete.

First, check your spam/junk folder. If you still don't see the email, please contact support@sustainledger.co.uk with your job ID (shown on the upload confirmation page) and we will investigate and get back to you ASAP.

Yes. Our system is completely stateless - we process your data and generate reports, but we don't store your transaction data between uploads. Each upload is processed independently and your sensitive financial information is never retained. This approach ensures maximum privacy and GDPR compliance.

Yes, you can process files for multiple clients using the same account. Simply specify a different company name for each upload. However, there's currently no built-in dashboard to organize or manage multiple clients from one interface. We're working on a multi-client dashboard for accounting practices that will allow you to manage all your clients' carbon reports from a single interface with better organization and tracking. This feature is coming soon - contact us if you'd like to be notified when it's available.

FreeAgent integration is in development and coming soon. This will allow direct connection to your FreeAgent account for automatic transaction import, eliminating the need to export and upload CSV files. Sign up for our mailing list or contact support to be notified when this feature launches.

Yes, SustainLedger is free during Early Access. We're working with early users to refine the platform. Existing early users will receive notice ahead of any pricing introduction and may be eligible for special early adopter rates. No payment details are required to get started.

We use the latest official UK Government Greenhouse Gas Conversion Factors published by DESNZ/DEFRA for 2025/2026. All calculations follow the GHG Protocol Corporate Standard and are aligned with PPN 006 requirements. The methodology is clearly stated in every report.